Our Services



Businesses need vision and plans to get there. We’ll help you build one along with the steps to get there. We work with leadership teams to design the optimal supply chains.



Every healthcare supply chain can and should be improved.


Organizations today must relentlessly pursue excellence and continuous improvement to become and stay successful.  The challenge to most organizations is undertaking the transformation to gain substantial leverage through a high performance supply chain.

At HSCX we developed a powerful advisory and educational package to achieve organizational excellence by working directly with client team members in a multi-faceted program of consulting, training, motivating, and coaching.  This approach is one of the fastest and most cost effective ways to improve performance and quality.    Our special expertise is working with clients to develop trusting relationships among key stakeholders.  Core program elements include:

  • Assessment
  • Solutions development
  • Plan
  • Implement

Our key differentiators are proven leadership competencies and capabilities to carry out change management projects on an ongoing basis – transforming supply chain management from a transactional to a transformational function.


The benefits of this program are powerful.  Not only do you receive an independent, objective diagnostic of your supply chain organizational effectiveness, but your team gains explicit training on leading edge supply chain practices tailored specifically to your organization’s needs.  On an on-going basis your team has access to two of North America’s leading experts in supply chain management.




One of the most powerful tools within a hospital system is the reduction of the number of equivalent products used.  Consequently, the supply chain management function acts as an important ally to drive savings – especially around expensive implants.  But the capability of a hospital supply chain department, typically led by non-clinically trained administrative staff, is limited in affecting change without strong alignment and collaboration with clinicians and, in particular, physicians.

The objective of identifying equivalences is frequently seen as contradictory to physicians’ desires for individual medical independence or ‘physician preference’.  While managing hospital supplies in a coordinated and efficient way can be technically and organizationally challenging, a growing number of healthcare organizations are successfully addressing these issues today.  A key component to their success is a physician leadership community knowledgeable and engaged in supply chain effectiveness.  They recognize what can be done and what cannot be done.  They know how to drive the system to its maximum performance without sacrificing patient care.  Unfortunately, many hospitals and systems have not developed the competency or capability to meet the standard of performance that is achievable.  While having in place value analysis teams to discuss product selection is important, it is not sufficient to establish a sustainable approach to improved clinical and supply chain performance.

Recognizing that these differences sometimes lead to millions of dollars in extra expenditures with little or no clinical outcome improvement, Chief Medical Officers in certain systems have appointed physician leaders to oversee the clinical aspects of supply chain management, collaborating with administrative supply chain managers to achieve the best results.

In support of the Physician Leaders’ role, Jim and Gene formed Physician Leaders for Supply Chain Excellence (PSCE).  Group members are physicians from across the US and Canada.  The objective of the group is to share experiences in this new and different role, to offer Supply Chain knowledge and expertise, and to clearly identify their SCM function within the hospital organization.

At HSCX we work with physician leaders and administrators to build greater alignment and to effectively drive better supply purchase decisions.  Through organization facilitation and strategic interventions, we raise broad appreciation for these processes among clinical staff.  This will result in higher performing supply chains and higher performing hospitals.  We welcome the opportunity to discuss your objectives for increasing clinician integration.


 Now …


The Customized Course for Developing Your Human Resources


Leading healthcare organizations and those aspiring to be leading know the value of investing in training and development programs targeted specific to their field.  Until now, few training programs have been available specifically for Healthcare Supply Chain Management (SCM) and particularly in an Executive Education format.  Consequently, many healthcare supply chain executives and managers, while well-trained in supply chain management generally, have developed their healthcare focused supply chain competency through ‘on the job training’.  To meet today’s industry challenges this approach to training is no longer sufficient.   We are changing that!  Gene Schneller and Jim Eckler developed a very cost effective  Executive Education program designed specifically for managers in healthcare provider organizations and, as well as suppliers.


  • Why supply chain management is becoming more and more important in healthcare
  • The basics and beyond – how it all fits together
  • How clinicians, suppliers, and administrators can work together effectively
  • How to leverage new technology and trends

Although primarily designed for internal delivery to healthcare provider and supplier organizations, with sufficient demand this program may be delivered on an open enrollment basis.  Thus the course could be offered by an individual company or by an association – or even by a supplier company as a benefit to its customers.

Course Content

While tailored to the needs of each cohort, a typical curriculum contains topics such as:

  1. Why is Supply Chain Management So Important?
  2. Health Care Policy and the Supply Chain
  3. What decisions does one need to make about a supply chain?
  4. Managing the supply chain with clinicians
  5. Strategic sourcing
  6. Risk and its management
  7. Distribution models
  8. The role of suppliers
  9. Innovation in healthcare SCM
  10. Global Standards & Unique Device Identification
  11. Collaboration for SCM excellence
  12. Integrity in purchasing